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Customer service
Information at a glance, regarding warranty, maintenance and more. Learn more about placing an order, delivery or the equipment.
TEAK2 can always be reached at the following e-mail address: info@teak2.be
For all your general questions or questions regarding orders, advice, delivery, after-sales service, etc., please use this e-mail address. All e-mails will be answered as quickly as possible, within 24 hours. If you have not received a response within this period, please check your spam folder or try contacting us by telephone.
In addition to email, TEAK2 can also be contacted by telephone on: 0032 (0)487 300592
You can also reach us via our social media pages at Facebook and Instagram.
Immediately after placing an order, you will automatically receive a confirmation e-mail. If you do not receive this, please contact us.
Placing an order is easy online via the webshop or in the showroom in Pelt (Belgium). Are the desired products in stock? You can easily place the items in the shopping cart and then check out. When placing the order, you can choose to pick it up or have it delivered.
Are the desired products not in stock? Find out in advance what the expected delivery time is or order the desired products in the webshop. The deposit is 20% of the total amount.
It is stipulated by law that you can cancel an order free of charge if it has not yet left the warehouse.
If the product has been specially ordered for the customer or is a custom-made item, this order is excluded from free cancellation. Once production has started, the cancellation fee is 25% of the sales value of the ordered item.
TEAK2 has a large stock to enable fast delivery. However, due to the wide range, not every product is always in stock. The webshop stock is updated weekly.
Le produit n'est pas en stock ou vous recherchez une taille différente? Veuillez nous contacter. Il se peut que le produit soit disponible après tout ou qu'il arrive bientôt d'Indonésie. Si vous le souhaitez, le produit peut être réservé pour raccourcir le délai de livraison.
Payment can be made in cash, by bank transfer, or using local payment methods: Bancontact, iDEAL-Wero, etc.
At TEAK2 you can pay safely and easily by cash, bank transfer (in advance or instant) or via local payment methods such as Bancontact, iDEAL-Wero, etc.
To create a level playing field for entrepreneurs inside and outside the European Union and to combat VAT fraud, the European Commission has created a new VAT directive for e-commerce. This new rule ensures that from July 1, 2021, webshops will more quickly have to deal with foreign VAT obligations when they sell goods to private individuals from other EU member states.
TEAK2 therefore uses different VAT rates for the country of destination. These rates are automatically adjusted at checkout.
Belgium / Netherlands / Spain: 21%
Italy: 22%
France / Austria: 20%
Germany: 19%
Luxembourg: 17%
Switzerland: 7.7%
Other countries: Application
Delivery by our own transportation service (TEAK2) throughout Belgium, the Netherlands and even other countries in Europe. Pick-up is of course always possible.
We give you the choice of picking up your order or delivery. Service is very important to us at TEAK2, which is why delivery will always be done by our own service (TEAK2). Control, satisfaction and personal contact! All furniture will be delivered and placed inside on the ground floor, provided the space is normally accessible. Before ordering, check whether the dimensions of the furniture allow you to get to the desired location inside. TEAK2 will always contact you by phone or email to plan the delivery date. A date and a two-hour time slot will then be agreed upon.
An offer can be made to discuss delivery to a higher floor or to a window. Keep in mind that all of the furniture is heavy! Although the larger furniture often consists of two parts, they are still heavy products that cannot be placed just anywhere.
Thanks to its webshop and strong price-quality ratio, TEAK2 is not only active in Belgium, but also in the rest of Europe. Although each delivery in the Benelux will be handled by our own service, for longer distances it depends on the distance and freight. Usually, TEAK2 tries to choose its own service in Germany or France. For other countries, we are forced to use our regular external transporter.
Delivery throughout Belgium at the fixed low rate of €49! Each piece of furniture will be delivered to and placed inside your home on the ground floor, provided the space is normally accessible. Before ordering, check whether the dimensions of the furniture allow it to be brought inside to the desired location. Delivery to upper floors or windows can be discussed via a quote.
Delivery outside of Belgium? TEAK2 is also active in the Netherlands, Luxembourg, Germany, France and other countries. Standard delivery for the Netherlands varies between €49 and €99 depending on location and distance. For Luxembourg this is €99 and other countries always on request. Inquire to the possibilities and prices. When the distance is too far to do with our own service, we use an external transporter.
The delivery is calculated on the basis of combining multiple addresses. If a specific date outside the route is requested (depending on distance), a surcharge may apply.
When all the products in your order are in stock, we have a delivery time of two weeks or less in the Benelux. TEAK2 usually tries to deliver within a week. Unique in the furniture industry! Outside the Benelux? The delivery time is usually 2-4 weeks. Discover here the possibilities.
Does the order concern customization or does the item still need to be produced? This process takes approximately 1-4 months in total. For customization, the wishes and possibilities are discussed with the customer. A CAD drawing is then made. Once this has been approved by the customer, production begins. Transportation takes approximately one month.
Didn't make the right decision? Sorry to hear that, service is our top priority! Because furniture is difficult to return due to its size and the often long distances involved, we are forced to charge an additional fee for this.
Online purchases are subject to a trial period of 14 days after delivery. Within this period, you can return your purchase without giving a reason, unless it is a customized product.
Return costs are for your own account and are calculated as double delivery costs (e.g. €98 within Belgium). Products are checked for damage upon receipt. Any depreciation may be charged.
Refunds will be made within 14 days of receiving the returned item, using the same payment method.
If you wish to exercise your right of withdrawal, please send an e-mail within 14 days of delivery to info@teak2.be with:
•Date of order, receipt and cancellation
•Name and address
•Your signature
An sample form is available on our website.
Would you like a different size or model? You can exchange your purchase within 14 days of delivery, under the same conditions as the right of withdrawal.
Returns and redeliveries are handled by our transportation service. As with the right of withdrawal, the standard transportation costs will be charged twice. An additional surcharge may apply for exchanges outside a 200 km radius (Pelt).
All our furniture comes with a two-year warranty. If you have a problem after this period, we will always try to find a solution.
All our furniture comes with a two-year warranty. Be sure to keep your invoice; you will need it if you make a warranty claim.
In the case of defects within 6 months, it is assumed that the defect already existed at the time of delivery, unless TEAK2 proves otherwise. After 6 months, the consumer must prove that the defect was already present at the time of delivery.
In addition, the legal regulations for hidden defects apply, even after the warranty period, as long as the defect was not known at the time of purchase.
The warranty does not cover damage due to normal wear and tear, improper use, modifications made by the customer, incorrect humidity levels, water damage, fire, broken glass or external influences.
Circles, scratches or stains caused by daily use (such as hot pans or damp vases) are not covered by the warranty. Color and structural differences are also normal for sturdy teak and are not a reason for liability.
Teak is a natural product. Hairline cracks or fissures caused by fluctuations in humidity are natural characteristics. Maintain a constant humidity (45–65%) with a hygrometer – for the wood as well as your health.
Replacement is only possible if recovery is not reasonable. The distribution of costs:
Within 1 year: all costs (including transportation) to be paid by TEAK2.
Between 1 and 2 years: costs are shared 50/50.
Here too, we always try to find a suitable solution!
We do everything we can to prevent complaints. If something is wrong, report it as soon as possible by telephone or email. We will respond within 24 hours and find a suitable solution in consultation with you.
Complaints will be answered within 14 days. If necessary, we will ask for photographs for clarification.
Complaints will be answered within 14 days. If necessary, we will ask for photographs for clarification. ec.europa.eu/odr
We always try to resolve any complaints or defects on the spot. If this is not possible, we will take the furniture to our own workshop or we will take it to a specialized furniture maker. In the latter case, you should take into account that you will not have the furniture for a few weeks.
Teak is a beautiful wood that requires little maintenance. The ideal wood, in other words! 😉 Because teak is oily, it offers a natural protective layer against dirt and water. It is therefore not necessary to treat it, but it can sometimes be a good idea to nourish the wood to preserve its beautiful, pure structure.
Teak is naturally oily and does not require treatment. Teak tables may darken with use. Clean daily with a damp cloth and a little green soap, if desired.
Use green soap, soda or linseed oil to clean and nourish teak. For stubborn stains, use brake cleaner and kitchen paper. Then finish with the rough side of a sponge or fine sandpaper (120+ grit). Afterwards, treat the surface with teak oil.
TeakFix/Woodfix : colorless protection against dirt and moisture. Apply with a cloth or brush, multiple layers for optimal protection.
Natural Wood Sealer : oil finish to protect against water/grease. Apply in 2 layers with a cloth or roller. Test first on an inconspicuous area, the wood will darken.
Waxoil : care with wax & oil. Apply with a cloth, allow to soak in for a while, remove excess oil.
Skylt varnish : strong matt varnish for ultimate protection (e.g. with children). Apply in 2-3 layers, sand lightly between layers.
Always clean before treatment. Ideally, ensure a stable humidity level (45–65%) in the home.
Teakwood changes color from golden brown to silver gray due to the sun, oxygen and lime in the wood. This is normal and does not affect the quality. Green or black deposits can easily be removed with a brush and green soap.
Use green soap or soda to naturally clean and nourish the wood without removing any oil. Cleaning once or twice a year is sufficient. For rough wood: sand lightly (120+ grit). To preserve the color, you can use teak oil or Teak Protector.
Teak Cleaner : removes dirt, stains and mold. Apply to wet wood, allow to soak in, brush and rinse.
Teak oil (outside) : nourishes and protects, adds a warm color. Apply with a cloth or brush, then rub in.
Teak Protector : prevents graying, preserves the brown color and lasts longer than teak oil. Apply in two layers to cleaned wood.
Teak Shield : transparent, water and dirt-repellent protection. Leaves the natural look intact. Clean, apply with a cloth and allow to dry.
Scouring or exfoliating should always be done lengthwise. with the grain of the wood.
Do not use a high-pressure cleaner on teak garden furniture, as this will damage the wood. Instead, clean with teak cleaner or green soap and use a brush or (abrasive) sponge.
Always use oil-soaked rags on a non-flammable surface and rinse them or allow them to dry thoroughly. The rags can be flammable due to the oil, which is dangerous if they are thrown directly into the trash.
Always store teak garden furniture in a well-ventilated place, not under a cover or tarp, to prevent mold and deposits. It is best to store them under a shelter or in a cool, unheated room. If storage is not possible, the furniture can be left outside. Treat them with Teak Shield or oil for extra protection before winter.
Wood naturally offers protection, making it easy to maintain. Teak is durable, strong and retains its appearance for a long time. Since it is a 100% sturdy natural product, there may be differences in color, grain and structure. It is normal for teak to show hairline cracks or small cracks due to the natural process of expansion and contraction. It is important to maintain the humidity in the house (45-65%) with a hygrometer and humidifier.
Fluctuating temperature and humidity can cause teak to expand or contract, which causes cracks or tears. This is a natural characteristic of wood and does not affect its strength. Teak is designed to absorb these effects, so that the construction remains intact. Cracks can close again in stable humidity and can be filled with liquid wood or wood glue. An ideal humidity level is important not only for the wood, but also for your health!
The fine print upon purchase, also mentioned on the invoice.
Goods remain the property of TEAK2 until payment has been made.
Our furniture is handmade in Indonesia and may show small deviations from the photos or construction drawings.
Wood products require a humidity level of 45-65% in your home. TEAK2 is not liable for damage caused by careless use, temperature fluctuations or incorrect humidity levels. Wood can expand or shrink under the wrong conditions, so the use of a hygrometer is recommended, also for health reasons.
All furniture is delivered inside, provided the space is normally accessible. Floor or window delivery is available on request. The price of delivery is kept as low as possible. It is therefore self-evident that this rate is calculated on combining multiple addresses. If a specific date outside the route is requested (depending on distance), a surcharge may apply.