Marcos Martens, doing business as TEAK2, Lodewijk de Raetlaan 3, 3900 Pelt, Belgium, is responsible for the personal data processed through the website and online store.
Business ID: BE0552.850.708
E-mail: info@teak2.be
Phone: +32 487 300 592
Data
When processing orders, we collect your name, billing and shipping addresses, email address, phone number, and order and payment information. We use this information to process, fulfill, and manage orders.
When you submit a contact request, we use the information you provide—such as your name, contact information, and message—to respond and, if necessary, to provide a quote or schedule an appointment. When you visit our website, technical data may be processed to ensure the website functions properly and remains secure.
Legal Basis
We process data to fulfill an order, respond to a request, comply with legal obligations, and secure the website. Where consent is the legal basis, you may withdraw it.
Service Providers
TEAK2 uses Cloud86 (NL) for website hosting and Hetzner (DE) for the self-managed Umami installation. Mollie receives and processes the data necessary to process the selected payment method. These parties process or receive data to the extent necessary to provide their services.
We do not sell personal data or use it for advertising purposes. If data is transferred outside the European Economic Area, we rely on the applicable legal basis for such transfers and safeguards.
Save
We retain contact requests for as long as necessary to process them and handle any follow-up. We retain order, customer, warranty, and billing information for as long as necessary for the order, after-sales service, and applicable legal retention requirements. We retain Umami statistics for as long as necessary for internal analysis and delete them afterward.
Cookies & Statistics
We use Umami Analytics to track general statistics about the use of this website, such as page views, referring URLs, and general information about browsers, devices, and countries. Umami does not use tracking cookies.
We use the statistics for internal analysis and website improvement, not for advertising, and do not attempt to directly identify visitors. We host Umami ourselves on a server at Hetzner (DE). The statistics are retained for as long as necessary for this analysis and are then deleted.
Your Rights
To the extent permitted by law, you may request access to, correction, deletion, restriction, or portability of your data, and you may object to certain processing activities.
These terms and conditions apply to purchases made through the online store and showroom. The order confirmation specifies the specific products, price, and delivery arrangements. Mandatory consumer rights remain in effect.
Products & Prices
We compile product information with great care. Natural materials, finishes, and screen settings may cause slight variations in color or texture. The total price, including sales tax, as well as applicable shipping and additional fees, will be provided before you place your order.
Obvious errors will be discussed with the customer, without prejudice to their legal rights.
Payment & Shipping
The ordering process, payment methods, delivery area, delivery time, and costs are provided before you place your order.
Bij consumentenleveringen gaat het risico over wanneer de consument of diens aangewezen derde het product fysiek ontvangt, behalve wanneer de consument zelf een vervoerder kiest die 2FURN niet heeft aangeboden.
Cancellation & Returns
In principle, a consumer may cancel an online purchase within 14 calendar days of receipt, subject to statutory exceptions. The consumer must notify us via info@teak2.be and return the product within 14 days; the product must be shipped back using the same method as the original delivery.
The customer is responsible for the standard return shipping costs. Even if a temporary free shipping offer applies, the standard return shipping costs for the product category will apply to returns. The product must be returned complete and undamaged. If the product has been used or is damaged, a deduction may be applied to the refund to the extent permitted by law.
We will refund any amounts due no later than 14 days after receiving notice of cancellation. We may wait until we have received the goods or until the consumer has provided proof of return, whichever occurs first. Refunds will be issued via the same payment method, unless otherwise agreed.
Warranty & Complaints
Voor nieuwe consumentenproducten geldt de wettelijke conformiteitsgarantie. Een gebrek kan worden gemeld via info@2furn.be. Eventuele commerciële garanties komen bovenop de wettelijke rechten en beperken die niet.
Complaints can be submitted via the same email address. Belgian law applies, without prejudice to mandatory consumer rights.
